Here is some evidence we have found in support of communication skill training that informed our planning and development of communication training curriculum to address adherence issues in chronic disease management for practicing primary care teams. Our training included small group expert facilitated workshop with standardized patients (SPs).
Effective provider-patient communication is linked to improved patient satisfaction, health status, recall of information, and adherence1-4
– Poor communication results in 19% higher risk of non-adherence
– Good communication results in 2.16-fold greater patient adherence
– Communication training results in 1.62-fold greater patient adherence
1. Hall JA, et al. Med Care. 1988;26:657-675.
2. Stewart MA. CMAJ. 1995;152:1423-1433.
3. Ong LM, et al. Soc Sci Med. 1995;40:903-918.
4. Haskard Zolnierek KB, et al. Med Care. 2009;47:826-34.