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SACME Virtual Journal Club January 2019

  • 30 Jan 2019
  • 2:00 PM - 3:00 PM
  • Teleconference/Webinar


  • Live session and a copy of the session recording (to be emailed out after the event).
  • Access to Live Session Only
  • FREE

Registration is closed

January 30, 2019 | 2:00 pm - 3:00 pm CT

Improving Communication Skills of Health Care Providers

Presenter: Mila Kostic, CHCP, FACEHP
Director of Continuing Medical Education,
Perelman School of Medicine at the University of Pennsylvania
Co-Director of Interprofessional Continuing Education,
Penn Medicine

Facilitator: Curtis Olson, PhD, FSACME
Immediate Past Editor-in-Chief,
Journal of Continuing Education in the Health Professions
Assistant Professor, Department of Medicine,
Geisel School of Medicine at Dartmouth

Free for SACME Members!
Guests are welcome to register.

Background: It is now broadly accepted that effective communication is critical for quality and safety in health care. Communication failures are among the most frequently identified root-causes of sentinel events in hospital settings and represent the majority of serious adverse health outcomes in hospitals. In addition, the quality of the interactions that patients experience in their clinical encounters highly influences the perception of the overall quality of health care they receive. Effective training methods and successful techniques for teaching and improving communication skills have been studied and linked to improvements in patient experience and health outcomes, quality and safety of health care delivery overall, and health care provider satisfaction and self-efficacy. Unfortunately, most physicians and other healthcare professionals receive limited, if any, training in communication skills.

This session will focus on the following key areas:

- Critical role of communication in healthcare

- Conceptual and pedagogical basis for communication skill training

- Strategies for facilitating provider-patient relationship

- Examples of models and frameworks for communication training in medical education with key elements and assessment methodologies

Overcoming barriers to effective teamwork in healthcare

We will review and discuss the critically important role of Continuing Medical and Interprofessional Education and Development in addressing the needs for improving communication in our health care systems. Ideas and examples from practice abut successful implementation strategies will be shared, including available resources and research.


Kostic, M. Chapter 7: Improving Communication Skills of Health Care Providers. (2018) In: Rayburn, W., Davis, D., and Turco, M. editor(s). Continuing Professional Development in Medicine and Healthcare: Better Education, Better Outcomes (pp. 101-120). Philadelphia, PA (United States): Wolters Kluwer.

This reference will be provided to all registered attendees for the purpose of participating in this session.

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